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Frequently Asked Questions

The best way to increase the value of your home is to upgrade the bathrooms and kitchen.

The first step in the process would be to contact the office to schedule one of our design professionals to come out and do a site visit to hear your ideas so we can come up with a plan that meets both your needs and budget.

Yes, we absolutely can. We have experience in kitchen and bath design as well as new construction and remodeling projects.

Most of our customers are second homeowners and cannot be onsite on a regular basis to see progress. We can send weekly photographs and videos of the project and can provide additional information upon request.

We take every precaution to minimize any inconvenience to your families’ day to day life on each project. We maintain a clean worksite during the project and every project is professionally cleaned upon completion.

This would depend on the scope of the renovation, however many of our year round residents are able to stay in their home with little to no interruption in their daily lives.

Our design professionals can work up an estimate for you based on the initial site visit.

Projects vary in length and can range from 3 weeks for a bathroom renovation to 4 months for a whole house renovation to 10 months to build a new home.

Yes, we provide a 1 year warranty on workmanship and manufacturer warranties on materials.

Yes, both owners hold unrestricted Construction Supervisors Licenses, Home Improvement Contractor licenses, standard and Moderate Risk Lead remediation licenses in the state of Massachusetts. Insurances include Workers Compensation, Vehicle and Liability Insurance. We also carry a $3 million dollar umbrella policy.

Yes, Massachusetts requires permits for almost all renovation projects. We will NOT do work requiring a permit without the necessary permits. If a builder is willing to work on your home without a permit, that is a red flag and you should consider using another builder.


Any and all permits necessary for the work will be included in the estimate and handled by Sand Dollar Customs.

Yes, absolutely. At Sand Dollar Customs, our owners are fully involved in your project from beginning to completion.

Yes, we do a final walk through with each homeowner. On the rare occasion that there is anything that needs to be corrected, we address it promptly.

Maintain peace of mind from sketch to completion

Our team works closely with you through every step of the home building process to ensure complete transparency and exceed expectations.